AI That Can Do More Than Answer Questions.
Primo Coding builds AI agents and assistants that can retrieve information, interact with users, connect with business systems and support multi-step workflows. Depending on the use case, the interface can be text, voice or part of a larger application.
AI Agent Use Cases
Sales Assistants
Research, qualify, prepare information and support sales workflows.
Service Assistants
Help users find answers, classify requests and support service processes.
Internal Knowledge Assistants
Give employees conversational access to approved company knowledge.
Customer-Facing Chat Agents
Answer questions and guide users through defined experiences.
Voice Agents
Use speech-to-text, language models and text-to-speech to support voice interactions.
Workflow Agents
Connect AI with tools and APIs so it can help complete defined tasks, not only generate text.
How an AI Agent Works
Understand
Interpret the user’s request or incoming event.
Retrieve
Access relevant knowledge or data when needed.
Reason Within the Workflow
Determine the next permitted action based on instructions and context.
Use Tools
Call APIs or connected systems when the workflow requires it.
Respond or Act
Return an answer, update a system or move the workflow forward.
Log & Evaluate
Capture behavior so accuracy and reliability can be reviewed and improved.
Frequently Asked Questions
An AI agent is software that uses an AI model to interpret a goal or request and can interact with tools, data or other systems to help complete a task. The amount of autonomy should be designed around the use case and risk.
A chatbot primarily focuses on conversation. An AI agent may also retrieve information, call APIs, use tools or perform defined actions as part of a workflow.
Yes. An agent can be combined with a RAG or knowledge-retrieval layer so it can access approved company information when answering questions or completing tasks
Yes. Primo Coding has current development experience with voice-agent workflows using speech-to-text, LLM/RAG components, text-to-speech and backend integrations.
Yes. Depending on the permissions and use case, agents can be integrated with HubSpot APIs and workflows to retrieve or update CRM information and support defined processes.
Demonstrable Experience
Primo Coding’s AI team has already developed demonstrable real-estate chat and voice-agent prototypes using LLMs, RAG, embeddings, vector databases, speech-to-text, text-to-speech and backend lead-management workflows. These are proof-of-concept and development-stage examples, not presented as production client deployments.